Agreement
These terms are supplied by Jack Garratt, trading as Tech Shinobi. Business correspondence address: 3 Hollydene Crescent, Bulwell, Nottingham, NG6 8QX, United Kingdom.
A project begins only when a written quote or proposal has been accepted and the required initial project payment has been received. A payment made without an agreed quote does not create an open-ended entitlement to unspecified work.
The accepted quote or proposal will define the package, deliverables, pages, functionality, timeline estimate, payment split, and any exclusions.
Payments
Unless the accepted quote says otherwise, website projects require an initial project payment of 60% of the agreed project price. The remaining 40% is due before final delivery, launch, file transfer, or handover.
Where payment is made through an online payment link, clients are asked to confirm that they have reviewed the quote, terms, and refund policy before payment.
Work may be paused if payment is overdue. Additional work outside the agreed scope will be quoted separately.
Scope and revisions
The project scope includes only the pages, sections, features, and tasks listed in the accepted quote or proposal. Changes requested after approval may affect cost and timeline.
Unless agreed otherwise, each project includes reasonable revision rounds during the design/build process. Revisions are for refining agreed work, not adding new features or replacing the agreed direction entirely.
Client responsibilities
The client is responsible for providing accurate business information, content, images, access details, approvals, and feedback needed to complete the project.
If required information or feedback is delayed, the timeline may move. If the client becomes unresponsive for 30 days, the project may be paused or closed. Restarting may require a new quote or additional fee.
Ownership and handover
Final ownership of the completed website files or agreed deliverables transfers to the client only after all outstanding invoices and balances have been paid in full.
Once paid in full, Tech Shinobi provides the completed HTML website files and the agreed handover material. Tech Shinobi may retain reusable code patterns, design methods, development knowledge, and general techniques created or used during the project.
Hosting and third-party services
Hosting, domains, email, and third-party service fees are not included unless the accepted quote says otherwise. The client is responsible for their hosting account, including Hostinger where they choose to use it, account access, renewals, billing, and ongoing platform settings.
Deployment or hosting assistance is included only where it is expressly listed in the accepted quote. Any paid plugin, payment processor, booking platform, stock asset, or third-party subscription is subject to that provider's own terms and fees.
Refunds and cancellation
Refunds and cancellation are handled under the Refund Policy. The initial project payment is retained once work has been scheduled or started, except where required by law.
Where a customer has statutory cancellation rights and asks Tech Shinobi to start services before the end of an applicable cancellation period, the customer must make an express early-start request and acknowledge the relevant cancellation position before payment is sent to Stripe. The project may still be cancelled where the law allows it. A customer can use the cancellation request form or email a clear cancellation request to enquiry@techshinobi.co.uk.
Support
Launch support covers agreed checks and fixes before handover, followed by an agreed 30-day post-launch support period for defects caused by Tech Shinobi. This period is not a warranty. Ongoing monthly support is available separately and does not include major redesigns, new full pages, third-party fees, or custom integrations unless quoted.
Monthly support is billed in advance. The relevant quote or Stripe checkout page confirms the selected plan and billing arrangement. Requests to end a support plan should be sent to enquiry@techshinobi.co.uk at least 30 days before the requested end date, unless a different notice period is agreed in writing.